I Don't Care What Your Bureaucracy Needs
A short and sweet customer service lesson for our author businesses
By the fourth call, I got the message.
It was a message for me and my business. And maybe you and your business. And it had nothing to do with what the calls were supposed to be about.
In the past year, I moved from a nice diversion of 14 years in Wisconsin, to the place I belong: home in Chicago. One thing I miss about Wis…
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